First Impressions of Linchpin by Seth Godin

I was one of the lucky early few that signed up by making a donation to the Acumen Fund, to get an advanced copy of Linchpin by  Seth Godin.

Seth has asked people to read it, think about it and give a thoughtful review.  I couldn’t wait to tell you about it until I finished the book- I’ve found myself quoting concepts in the first few chapters to friends  already, so I thought it was time to share.

Seth starts out the book by talking about how the old American dream and template we’ve all been fed is history.  There are tons of people who still believe all you have to do is follow the rules and you’ll get a job where you then follow the rules and get rewarded.  But the bottom line that many folks are finding out is that following the rules has ended up being a sucker’s deal, a bait and switch bargain.  The safety and security of jobs and pensions and retirement at a reasonable age, in reasonable health, where you enjoy a permanent vacation until you die is history, and we just have to accept that.  It sounds harsh, but I think we all know that’s true.

As someone with young kids, I know I have to prepare them for a very different world than the one I grew up in, and  that is both scary and challenging.  They’re going to need flexibility, maintain those qualities of being curious, being creative and innovative problem solvers for the rest of their lives.  With schools still programmed, in many sectors, to produce widgets for giant “work”  machines, how can I counteract this effectively?  Certainly, my kids are growing up exposed to innovative thinkers making their own game every day, but I know I still have to find more opportunities for them to flex these muscles on their own now, so they are willing to do so as they get older as well.

Seth encourages all of us to be creative, to be artists, to become remarkable and indispensable.  I wanted to find an exception to this rule, but I found I can’t.  At first, I thought- well, you know the professions- Doctors, Lawyers- we need those folks to make everything else work- how much real creativity do you have as a physician?  Well, and then I took a closer look at what my husband does every day.  Sure, he’s an OB-GYN, but he’s involved with research, working on projects including looking at fetal growth curves, how they can eventually eliminate prematurity, and other projects that at the heart of them require this creative problem solver mentality.  He has to take everything he knows, figure out the problems that are still there, that cause problems big and small every day, and design research protocols to try to make them better, so each patient coming through his clinic gets the best care possible.  It means getting the doctors and nurses and patients in the practice to consider different schedules, to try new clinics like “birth control before breakfast” and step out of their own comfort zones and potential myopia.  He has to ask people to try to do things differently and make a difference- not just by bringing new people into the world (which is pretty amazing in and of itself) but to be able to do so in a constantly changing environment, with financial pressures, with each patient having their own unique set of problems, and being able to improvise on the fly.  The best doctors do this well, and do become linchpins, not only to their patients, but to their colleagues and institutions where they practice.

I wanted to find some exception to Seth’s rule, being a believer that education and formal college educations are not worthless, but have value beyond memorizing facts. I want to believe we do teach people things in school that matter and its not all about grinding creativity out of people.   But I think becoming a linchpin is not about whether you’ve had any formal training or education in anything- it’s ultimately about taking your cumulative knowledge and experience from every thing you have ever done, and be willing to use all of it, at any time, as tools to solve the next problem.

For example, I started reading Seth Godin and a bunch of books in the “business/management” section of the bookstore, not long after my husband introduced me to Marcus Buckingham and the Strength-based approach to, well, everything.  I rapidly found that all the books in the education and parenting section of the book store, where I frequently spent time, were missing the boat.  The really interesting stuff about managing people, developing them to reach their full potential, and the like were all sitting in the business section.  I realized that running a family is exactly like running a small business, and everything I knew had infinite applications outside of the box one might put them in.  “Pediatric logisitics”- managing kids/people, schedules, activities, performance (grades), camp, and keeping an eye on the larger issues at the same time are all the same skill sets I use in my business, in running Podcamps, in every other aspect of my life as well.

The main point here is this- you have to be a person who strives to make a difference in everything you do.  You have to care.  You need to look out for yourself, but you also can’t afford not to look out for others as well.  You need to be able to use all of your experience, no matter where it’s from, and weave it into a new solution to try and make a change for the better.  There are no more silos.  There are no more boxes.    It’s all about bringing all your resources to bear to try to solve problems big and small, and not being afraid of having a “crazy” idea.  Those crazy ideas in the hands fo the right people, shared with other people who care, mean all sorts of resources can be marshaled and then moving the needle becomes easier than ever.

Thanks, Seth, for the jolt of espresso to my creativity, and for reminding me how important it is to care .  Thanks for the reminder that we have  to be willing to try the “impossible” (which turns out only to be a bit difficult) and can be accomplished if we just try to see the possibilities rather than shut down because it seems risky or scary.

I look forward to the chapters to come.

Tags: creativity, education, linchpin, seth godin, taking risk

Too Much Information

When is sharing your life online with others crossing over into  TMI  (Too Much Information) territory?

Like it or not, we make judgments about people based on the integral of all we know about them.  The baseball player who bets on sports in Vegas is assumed to have a vested interest in tailoring his own play to affect his financial bets, whether or not anyone can prove that that’s true.  We assume Tiger Woods credibility as a spokesperson for various corporations is called into question because of what he has done, or hasn’t done in his personal life.  Bill Clinton apparently had a long reputation of “being a dog that was hard to keep on the porch”, but somehow, he still manages to be a brilliant guy and a pretty great president, overall.

We learn about friends and family these days, not just by our own experience, but by the deluge of information available about them on the web.  Before I meet with a client or speak to a group, I do a Google search to find out a bit about them in advance.  It helps me feel prepared, have a sense of who I think they are, and a chance on meeting in person, to match that preconceived notion, based on web data, with what I see in person.

This is why I try to teach my kids and constantly remind myself that everything I say or do online is the most public of records.  The DM’s I get on twitter, the text messages sent to my phone, my email- all of that- has an illusion of privacy, but it is still discoverable by others, in some way, at some point in the future, legally or illegally.

If you note the recent media discussions about controlled leaks from Apple about the upcoming tablet computer, and rumors of similar controlled leaks in government, you’ll note that these conversations all occur over the phone or preferably in person, aren’t taped or recorded, and provide both parties with plausible deniability because there’s no documented paper trail.

The clear lesson here is that if you want to have a private conversation, clearly don’t leave a voicemail message and don’t put any of it in writing- don’t leave a web or digital or actual paper trail.

This brings me to the point of this post, which is a new service called Blippy, where you can share your recent purchases (and the amount spent) on various sites, including Amazon.com, Netflix, Threadless and iTunes.  You can link a credit card as well, so every time you make a purchase at the convenience store, that, too, is posted to this social network.

Here’s a list of the accounts you can link to Blippy:

iTunes	Amazon	Zappos	Audible
GroupOn	Threadless	StubHub	GoDaddy
Netflix	Blockbuster	SeamlessWeb	Wine Library
Credit card (Visa, MasterCard, AMEX), debit card, or bank account

I am all for living life out loud.  I know people can find almost an infinite set of information out about me- but this crosses the line into kind of stalker-ish territory.  It’s one thing to get pointed to cool apps , books, and music that your friends are buying.  In fact, when looking around Blippy, I found a bunch of great things my friends had purchased, especially books and iphone apps,  that makes it almost certain I will purchase the same, which I am sure is Blippy’s whole marketing attempt.  After all, if you can find out, passively, what your friends are up to and what they’re getting, what better way to keep up with the digital Joneses?  Or even better, find out what your friends are into when it comes to birthday times, or for marketers doing blogger outreach?

However, it’s another thing to be updated every time they buy milk or cigarettes at the convenience store.

And let’s talk about the judgments people make about our private spending habits.

Say I get an account and share with my friends and co-workers.  How long before my boss finds out I rent weird films from Blockbuster?  Or am ordering books on how to develop a side career on Amazon?  How long before a health insurance company figures out you never did quit smoking like you swore you did on those forms?  What if they never see me paying for a gym membership?  What happens if you are buying books on how to make a career transition or how to pad your resume?  What if you ordered books about medical issues?  Or your bill from Wine Library TV seems to indicate you have a serious drinking problem?

Yeah, I don’t much care if all my friends learn I have an old school Tretorn addiction and Zappos is my favorite supplier, but does my husband need to know every single penny I spent there?  What if he gets notifications of things meant as gifts for him?

While it’s great all this information can be aggregated in one spot and I can see it being useful even for companies to track what employees are spending on Company credit cards, this is the first social network in a long time asking us to share information that has long been isolated in your credit card bills, email accounts and the sanctity of your ipod and cell phones.  (I’ve long thought you can learn a ton about someone by seeing the contents of their ipod alone- often leading me to be a bit cautious about giving mine to friends and seeing the plethora of various kid tunes (What? an addiction to Trout Fishing in America?  Really?), my secret like of old school hip-hop, and other music that leads to raised eyebrows in some social circles).

After only a few minutes of poking around, I’m getting more information than I planned about my friends.    Not only did I find out about a great analytics app, but the same person also downloaded the  Playboy app as well.  Clearly  information I probably didn’t need, even if it’s clearly nothing to be prudish about.  Likewise, a recent troll through the people my friends are following led me to Leo Leporte’s account, and the multiple $1,500 purchases he made in a short period of time at the Renaissance in Vegas.   People commented on the site about whether he was paying for his team’s hotel rooms or having a bad night at gaming tables,  but is this information everyone should have? Should Leo have to justify what he was buying to everyone on the internet, or his sponsors?   Likewise, Ev Williams bought a Pregnancy Tracker app for his iPhone.  Does that mean I should offer my husband’s services as an OB-GYN?  Should I start knitting a baby present?  I don’t think so, and that’s why I think Blippy, while a marketer’s dream, is a privacy nightmare.

Feel free to make your own conclusions, but for now, for better or for worse, I think I’ll be keeping my purchases to myself.

Tags: Blippy, information, Leo Laporte, privacy, TMI

Challenges and Victories

The Miracle is not that I finished, the miracle is that I had the courage to start. John Bingham

This has been a big week for me.

After organizing Podcamps – digital media community unconferences – for the past few years, we were asked to organize the Open sessions at the Web 2.0 Expo in New York City.  This was a tremendous experience that felt a bit like graduation day.  I think we found that you can create intimate learning and sharing spaces within a big conference- and how to engage, even as others found the larger conference colder and less friendly than they may have hoped.  For those that attended, it was a smaller and more intimate podcamp-like experience with some of the most compelling content, ranging from Augmented Reality, Eric Skiff and Bre Pettis talking about NY Resistor and great projects like the Makerbot coming out of it, to talks by Julien Smith of Trust Agents fame, Mitch Joel, best-selling author of Six Pixels of Separation, JC Hutchins, Dave and Lynette Young- and more- I could list the whole schedule here, every session truly worth every minute of your attention and time.  (Special thanks to Li Evans for pinch-hitting at the last moment…)

Then, on Sunday, November 22, I walk/ran the Philadelphia half-marathon.

Having been a desk jockey for quite some time, starting to get in shape and train for this event began in August.  I started working out with a trainer twice a week, and walking almost daily on a treadmill.  I’ve made a lot of progress in a short period of time.  Today, the day after, I am reaping the benefits in any and all shortcomes in my training.  And this is all my fault, of course- not doing enough course-like road work in advance, not doing enough distance, not realizing that all the signs about “pain is a sign of weakness and fear leaving the body” would have infinitely more meaning to me today than they did when I saw the signs along the course at mile 8 or so.

At 43, the fact that I took on this challenge at all is the real miracle, as John Bingham said.  I certainly don’t expect that I’m going to become a world class runner any time soon.  But I am working my way now through physical as well as mental challenges in ways I could not have fully predicted or appreciated beforehand.

And what I’m learning from all of this is that friendship and community is REALLY important, online and offline.

Friends came to NYC under their own steam, paying for their own hotels, to speak at a conference because I asked them to.  I am grateful to all of them, because the success is the sum of everyone’s effort- I just got the opportunity to provide the platform.

The success in finishing the half marathon also had a large amount to do with friends.  Elizabeth Stitson and Letisha Baldwin were also crazy enough to sign up to do this with me, and make it to the end.  Elizabeth was bleeding through her shoe like Curt Shilling in the World Series, but still made it happen.  Jen Yuan let me stay with her in Philly and was out there to cheer us on throughout the course, which was just terrific!  I tweeted out my progress which also went to my Facebook page, and a huge variety of friends from across the country sent on encouraging messages that I got when I needed them most- those times where the temptation to sit down, to stop moving were like a siren’s song.  It’s amazing how that cheering and encouragement, from friends online, and even from strangers on the side of the course- the high fives and more- really make a difference when you are fighting pain like you have never felt before.

I have a suspicion that like childbirth, the pain I feel now will soon recede into a memory.  But the support of my community when I needed it most won’t soon be forgotten.

Like John Bingham, for me, the finishing and doing well were all about keeping momentum going once I got started.  Taking on these challenges in the first place, and the audacity to dream that they could be accomplished took more courage and replacing fear with optimism.  (Okay, sometimes also with a certain naive-ness and not knowing how difficult or painful it would be when I decided it was a great idea…)

Bu t whether the challenge has been physical, mental, or largely a combination of both, the strength to get through has been helped tremendously by my friends and community.
Thank you from the bottom of my heart.  I truly have so much to be thankful for this Thanksgiving, and will be thinking of you all on that day when we count our blessings.  More than ever, I feel truly grateful and thankful for a community that is so supportive, giving, kind, and a fountain of possibility and encouragement.  That’s a lot to be thankful for.

Always Learning

I had the distinct pleasure of organizing the Web2Open at this year’s Web 2.0 Expo in New York City.

Over these past few days, I’ve met a new group of amazing people, with skills and passion in over-drive.  People who have brilliant ideas, projects and powers to make things happen.  It’s been truly inspiring.  Instead of the Web feeling old hat, it feels like a place where magic can still happen, and it’s becoming less and less about just the shiny objects and more about using tools for self-actualization.  We’re moving up Maslow’s famous hierarchy of needs, and it’s beyond looking for food, clothing and shelter, and more about who we can become.

On many levels, the Web2Open was also about the evolution of the unconference as well.  It’s about giving people a platform to share their passions, to meet people they might never otherwise run into, because of geography, or cultural reasons, or any of the reasons we sometimes shut ourselves off from what’s truly possible.  For example, I had a truly amazing dinner with JC Hutchins last night, discussing creativity, valuation of creativity, and how we decie between doing the easy thing and the hard one, and the strength it often takes to say no to people who are really looking out for their best interest, not yours.

I’mn learning that community is not just a bunch of people, but it’s people you can call and they not only pick up the phone, but they are happy to sign onto your plan or idea, because they trust you.  Your community can have many layers and the strength of the connections may vary, but the best stuff happens when you say “I have this opportunity for you- what do you think?”  and there seems to be very little pause before they say “You bet- count me in.”  That’s priceless.  That’s people voting with their feet, their voices, their wallets, and they do it in part because they know you will deliver and make it worth their while.  And when time, attention and money are tight, that kind of opt in is priceless.

It’s going to take some time to fully process everything that’s happened, let alone dig out of my inbox and send the PDF’s I owe people, links, etc.  What I can say for sure is this memory will be with me for a long time.

Thank you to O’Reilly Publishing, Brady Forrest, Jen Pahlka, Sara Milstein, especially Meghan Reilly who helped us pull this all together from the TechWeb end;

Christopher S. Penn, the Marketing Ninja, Michelle Wolverton, the best VA and friend ever, for their support and assistance;

All of our great volunteers to who helped man the desk- more on these superheros in my next post;

All the speakers, attendees and everyone who participated in any way in the Web2Open.  You made it the event that it was, and I feel incredibly lucky to have been a part of it.

Tags: web 2.0 expo, Web2open

Why Should You Share?

I had someone ask me a question about sharing and linking at my recent presentation about Blogging for Business at AGS University.  They said someone had told them they shouldn’t link out to others because it was taking traffic away from your website and giving it to others.  I thought this was a strange perspective and strategy to take, and here’s why.  If you never link to anyone else, why should they link to you?  You will then be limited to only the traffic you can generate yourself, and very little referral or word of mouth traffic from others, which is how most people generate new business.  It seems to be a short-sighted strategy, like overbuying food you’ll never be able to consume- it’s hoarding your own traffic at the expense of others, but it’s also not doing you very much good, either.

There’s a chapter looking at Altruism in the new Super Freakanomics book. (There seems to be some controversy around, especially regarding the chapter on global warming, but the most relevant chapter to me was about altruism.)  In this chapter, the authors discuss how part of altruism and doing good things for others that may not always serve you the best, is the side effects of being seen as a good and trustworthy person.  The warm feeling you get from helping other people is one of the benefits of altruism, and it’s why most people who volunteer will say things like “I get as much out of it as I put in.”

On the web, trust, authority, search engine optimization and the like are all geared towards measuring whether or not your business/blog/website is relevant to people searching for information.  The more links, tags, keywords and the rest on your site, the more the search engines can parse whether your site is a good match for people searching for “dog food” “specialty gifts” or even “consultants.”  The more other people consider you an authority, the more authoritative by default you become.  It’s a positive (or negative) feedback loop, that you grow by being generous with others.

This is a concept at the heart of Chris Brogan and Julien Smith’s Trust Agents- how you can build your “juice” online by being someone worthy of trust, by becoming an authority, by helping other people.  This is the old “bread on the water” strategy, that often you help other people without charging, with a tacit if unspoken understanding that if you are asked for a favor in return, it’s more likely than not someone will help you out in return.  It’s “paying it forward”.  It’s the old cliche of “you get more flies with honey than with vinegar.”

And if you want to get down to the neuro- and behavioral science, people remember positive experiences- positive reinforcement is the greatest tool to help alter behavior, where negative reinforcement or bad experiences tend to cut off a behavior, but doesn’t necessarily replace it with a new behavior.  So for example, if I want my kids to clean up after themselves, small amounts of praise is more likely to get them to comply next time than yelling at them ever will.  Likewise, if I want people to come back to my website, I better offer them useful information, a product they can use or take advantage of, or share  resources- something to make it worth their time and attention.

Personally, I use Google reader and Delicious, a social bookmarking site, to save and share blog posts, websites, and other online information sources for myself, but also offer it up for others who are interested.  I tell people in seminars that if you really want to know what I am up to, a check of my Delicious site will give you an idea of what I’m finding new and notable and what I’m researching.  I check on the sites of friends for the same reason, because usually I find something there that I haven’t come across on my own.  Rather than keep these bookmarks private on my computer, these bookmarks are web based, meaning I can access them from anywhere and use this information more efficiently than if it’s locked up at home on my machine.

Likewise with Google Reader- there are gazillions of blog posts everywhere online.  Using my friends as a filter, I get pointed to some of the best stuff around, on topics I may be interested in, that I might not have found on my own.  Over time, these tools build my personal library of information, making it more useful for me, but also to everyone I know.

Keeping this information a “secret” helps no one.  When we’re taking about information out there on the web, we can’t possibly keep up with it all, yet it’s all public, so how “secret” can it be, anyway?  By taking a sharing mentality, I help myself, but I help others at the same time.  I become a resource for information, which helps my reputation and consulting business.  This “looking to help others” mindset therefore also pays off for me personally, creating another positive loop.  It also has the side benefit of just being good karma, which I can live with as well.

So in the end, I honestly believe sharing information online helps you more than it hurts.  While you might not share a secret pharmaceutical formula or the 7 secret herbs and spices on the web (some things are industry secrets), anything available on the web, openly, you might consider sharing- you become an aggregator, a reference source, and a trust agent, just by sharing a bit of what you know and think.

Plain and simple- people you like you more and pay attention- and that’s not something that you can discount these days.