Tag Archives: customer service

Differentiating Customers

Posted on September 1, 2011 by Whitney Leave a comment

My book on Differentiating Instruction in the classroom came out this week.   While this is clearly aimed at teachers trying to reach every kid in their classroom, the concept of tailoring your treatment or requirements of others based on … Continue reading →

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AT&T’s Microcell Micro Disaster

Posted on July 31, 2010 by Whitney Leave a comment

Please See End of Post for Suggestions on how to fix any connection errors on your AT&T Microcell… Initial Post and Complaint: I am a geek.  I am tech savvy.  I can set up wireless networks in the house, I … Continue reading →

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The Art of Buying and Selling in the Digital Age

Posted on November 30, 2009 by Whitney 2 Comments

I woke up this morning and wandered over to Chris Brogan’s blog and read all about his recent issues encountered when trying to buy a pair of Timberland Boots.  I think the comments and Chris’s point may have gotten a … Continue reading →

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Thank You, Pottery Barn!

Posted on September 2, 2009 by Whitney Leave a comment

I have been a big fan of Pottery Barn for years. We’ve purchased all sorts of furniture (chairs, son’s headboard), dishes, towels, lighting, shelves, and more from them over the years. The only thing I’ve ever had a problem with … Continue reading →

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The Cafe versus Mass Market

Posted on November 29, 2008 by Whitney Leave a comment

Chris Brogan had an interesting post up today about “Cafe-shaped conversations” that got me thinking. The big versus the small, the mass versus the individual touch- this is a classic dichotomy we all struggle with in our lives. Are we … Continue reading →

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