I have been a big fan of Pottery Barn for years. We’ve purchased all sorts of furniture (chairs, son’s headboard), dishes, towels, lighting, shelves, and more from them over the years. The only thing I’ve ever had a problem with has been their Emma dishes.
My husband bought these for me a while ago, to replace some pfaltzgraff dishes that had just gotten beaten up over almost ten years worth of use. After a few months, the plates started to get marks in them- the glaze on the started to crack and discolor. I was pretty disappointed, since I love these plates and we use them every day.
Today I was out to meet a friend for lunch, and stopped by our local Pottery Barn and mentioned this problem to them. the lady at the counter was very polite, took my name, and said she’d give me a call. I said I’d be happy to bring the discolored ones in or take pictures and email them in if necessary. By the time I got home, there was a message on our machine that I could bring the discolored plates in and they would replace them, no charge. So I packed up the plates and did the exchange. While I was there, I purchased a few additional cereal bowls to round out our set.
I have to say a big thank you to the Pottery Barn in Glen Mills, PA and to Pottery Barn in general for standing behind their product even a year after the sale. I am thrilled and happy, and still pleased as punch with some of the most attractive plates available for every day use.
The selection of stuff at Pottery Barn is always terrific; the great customer service is what will keep me coming back to Pottery Barn time after time.beyond th