Bookstores and Public Life

This morning, I was getting caught up in news, and this article about the closing of a Barnes and Noble in Manhattan grabbed my attention.  It’s clear that Barnes and Noble has been acting more like a community center for the neighborhood than just a store.  People are using it as a library without all the security and fuss, and as a place to come browse, kill time, find peace, and perhaps even slow down.  Maybe the Barnes and Noble is acting as an analog Google or newspaper- it’s a place where people go to see what’s happening, read headlines, figure out what’s new, and then move on in their lives.

For a long time, I’ve used bookstores as the new library.  They’re everywhere.  There’s all sorts of information available.  Instead of checking out books from our local library and then needing to return them, we got into the habit of just buying them instead.  After all, the bookstore had a better and more up to date selection than any library. The folks there were friendlier and much less proprietary over the books and magazines than the vague sense of  “don’t touch” you get at the library.   We could grab a cup of coffee there if we wanted to.

As a result, my house looks like a specialized version of the Library of Congress.  We have kid books drooling out of the bookshelves.  Even with the purging of books we don’t want to keep forever, and donating them to the local hospital, we still have more books than we can deal with.  My library of books on law, learning, developmental psychology, business, marketing and more could easily keep a graduate researcher busy and occupied.  The hard part is always figuring out what to do with old books and how to get them to someone who would appreciate them.  And there’s the storage issue as well, but I digress.

As a result of the overwhelming number of books in the house, I, too, have started to use bookstores more like libraries.  I browse more.  I figure out what new books are there, so I can buy many of them electronically, to ease the strain on my bookshelves.  I figure out which books I need in print for research purposes, the ones I’ll need to flag and highlight, where electronic versions don’t work nearly as well.

But if bookstores go, because brick & mortar and sales per square foot are important factors, I will lose everything I gain from browsing in the real world.  I will lose the serendipity from discovering something unexpected placed along side what I thought I wanted, but instead found something totally different much more interesting and engaging.  Google and Amazon are great for giving you what you want, but they are awful at helping you figure out what you might want, but would never know unless you had that “Eureka” moment that works so much better in the real world than online.  Bookstores have become the new libraries, but because they depend on sales and not public support, they may be in danger as things shift to a more digital realm.

The Big Idea

What we really need (listen up book industry and librarians everywhere…..) is a way to marry the book store and libraries together.

  • Libraries lack the most up to date stuff- but could publishing companies give them books on a consignment basis?
  • Could library/bookstores generate money and revenue from essentially affiliate marketing books from publishers?
  • Could bookstores become more like showrooms for print books, with a wide variety but less overall numbers, allowing people to them buy the book either as print on demand or digitally on the spot?
  • Could the bookstore/library have a permanent collection and a rotating stock of titles?
  • Could there be a stand where we see the print copy of a book, but can buy the electronic copy right there as well, feeding the instant gratification need?
  • Bookstores have a wide variety of locations, and opening up new libraries takes tons of money, just to buy a starting collection of books, not to speak of the new information technology and governmental jobs that need to be created and paid for before you can open the doors.  Can we somehow make libraries more common, by taking advantage of this marrying of consumer and knowledge culture?
  • People need libraries and bookstores both as a place of peace and quiet, and as a way to start to parse all the information we get everyday and consolidate it into knowledge and useful constructs.  How else can we get this in daily life?

Bookstores and libraries are perhaps the most peaceful and quiet places we have in modern life (with the possible exception of museums and high end retailers that look like museums.)  There’s a quiet and reverence being the presence of these books we don’t get at the coffee shop or in the park.  Bookstores are our gathering place and public square, but using it as such isn’t helping the store’s bottom line.

Bookstores and libraries need to transform.  If they disappear, we will all be poorer for it.  But I bet if we can find a great way to combine the two, we’ll all be richer for the experience.

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  • http://www.serengeticommunications.com/ bethharte

    Whit, this is exactly what I do. I go to bookstores only too see what's new so I can buy it electronically. But more importantly, for that 'Eureka!' moment of finding a new author or a new release that you mentioned.

    The only time I buy is if it's an independent bookseller (like my all time fav the Chester County Bookstore, who I like to support with buying retail) or if it's historical fiction (what I love to have in book format & keep forever) or if it's an autographed copy.

    But, like you, my shelves are overflowing and I fear they and all of my beloved books will all end up crashing into the basement one day. That's why I started buying most business books on my Kindle.

    The one thing I don't understand about B&N and Borders ('b'ook h'orders'?! LOL!) is how they don't get frustrated with all of the lounging and none of the buying. I know one that has closed locally, I had heard that was the major reason why it closed.

    I love your list and I think given how the publishing industry is already changing, your ideas might just happen (i.e. a book to peruse, but you buy it on the spot with an e-reader). But, what I noticed is that most booksellers only carry 1-5 copies of more popular books anyway. For non-popular it's usually 1-2. So, it would seem that we are almost there with that idea.

    I love the idea of booksellers helping libraries, but I'd bet they'd ask… “What would we get in return? How would we get more profits?”

    When my power went out a few weeks ago, I didn't even think about going to the local library. But it's probably a good thing I didn't…because like a moth to a flame, I know I wouldn't get much work done. ;-)

    Thanks for bringing up this conversation Whitney, food for thought for sure!

  • http://openid.henshaw.me/jon Jon Henshaw

    Interesting thoughts. I think if bookstores/libraries transform, it will be in the form of the other places you listed that you don't want to go to. Your sentiment also sounds more like isolated nostalgia, than the same thing most other people feel (but that may be a bad assumption on my part).

    The fact that people treat for profit bookstores like well run libraries is probably the main reason these places are shutting down. Casually reading magazines, newspapers, and browsing books, often times without buying them, is not a sustainable business model…regardless of the fact that people occasionally buy a book and a latte.

    Other than nostalgia, I doubt these places will be missed. In the same way that all/most written word will ultimately become digital, so will the places we browse and buy them from. If I need community or reading suggestions, I'll go to places like online destinations like Good Reads. I much prefer this over a physical store front that's physically limited in choices and availability anyways. Not only that, it's not like any of my friends are at physical storefronts to offer me suggestions, but they are asynchronously available online. I also prefer the efficiency of online bookstores, because it frees me to stay home, my real place of quiet and solitude…not a for profit store front with a dying business model.

  • whitneyhoffman

    Well Jon, I think we're still trying to figure out that happy medium between online and offline communities. Online communities introduce me to new people, and suggestions, but I also get a lot from interaction with objects in the real world- people like to shop and discover- probably due to our old hunter/gather roots. Texture, smell, function, not just the marketing copy, help influence the decision to buy. I go to a bookstore by my old university and regularly pick up books that catch my eye that friends haven't heard of and I can't find in main stream stores either- the print run is too small, or the topic may seem too esoteric. But those books- Infotopia, for one, or Numbers, based on a BBC series I had never heard of until i saw the book, have been great reads that have changed my thinking.
    Information and knowledge are two different things as well. Sometimes we want to go out and search for things with a purpose in mind, and other times, the browse- the looking, is part of the search for something new. But I'll save the lecture about the art of capturing attention and holding it, or converting it to a sale for another day.
    I think we'll always have book stores. I think we'll always have some sort of library even as a public access issue after all, the library grew up to allow everyone to have access to books when they were pretty expensive to own yourself. and the library was part of having an educated population. Now with the 'net taking over some of that function, what do we expect of our libraries? What do we expect of our bookstores? Where do we gather and talk unless its a bar for a tweetup?
    I think there's still a very real need for a sense of civic life that's not necessarily political. I think there's a need for people to get together face to face and not keyboard to keyboard. What do you think?

  • http://openid.henshaw.me/jon Jon Henshaw

    I'm not sure shopping and discovering new things should ever be related to human beings hunting and gathering. That was about survival, and only survival. Also, if you're referencing our human nature, then interaction with objects is about fine and gross motor control, and learning to manipulate our environment, not what we find to be subjectively atheistically pleasing. Enough with my annoying nitpicking…

    I think I get your point. There's something really pleasing and self-gratifying about stumbling upon a forgotten or lesser known book, memoir, academic paper, poem, etc… There's also a uniqueness about a physical store that might have that special book, one that isn't available from an online outlet like Amazon.com. There's the tactile experience of each item having it's own history, smell, and mystery. There's the romantic notion that a special piece of knowledge would have been lost on us, if it hadn't been for that random discovery at that physical location. And maybe even the additional memory of discovering something after a deep discussion with a friend.

    But you make it sound like the end of your local Barnes and Noble is the end of civilized society, and that without bookstores and libraries, we will cease to learn or gain knowledge or have an intelligent in-person conversation again. I haven't been to a library in quite some time, and I rarely go to a bookstore, but that doesn't mean I'm a moronic shut-in. (at least I hope I'm not!)

    Personally, I cannot bring myself to accept that Barnes and Noble is an example of where civic life occurs. It's a privately owned bookstore that only exists to profit for itself. When I think of civic life, I do think of libraries, but I also think of community centers, local non-profit theaters, parks, etc…

    Will libraries ever go away? Yes and no. I do think that books, journals, and other media that are printed on paper will eventually go away, but I don't know how long that will take (probably 15-25 years). When they do go away, libraries that only have that type of medium will either modernize or become unnecessary. However, libraries that provide a place for civic life (community meetings, reading groups, etc…) will probably go on as they always have.

    So where else can we gather? We can gather at each other's homes. We can gather at a local business, instead of a bar. It seems like there are plenty of places to gather. Personally, I like the bar, but that's because I like beer, and alcohol helps to bring me out of my introverted turtle shell, as it does for many geeks.

    I think our preferences for learning, discovering, and knowledge seeking are just different. I'm not mourning the loss of B&N, but that's just because it means something different to me. I also heavily prefer the efficiency of online shopping and discovery, versus the physical alternative (which I have an appreciation for, I really do!). I also believe that I won't miss out on some special discovery I might have had at a physical store, because I believe there's exponentially more information to be discovered online (multiple online storefronts, blogs, chat, etc…), then there will ever be at a physical store front.

    So, if the closing of your local B&N means the disappearance of where you go to learn and meet with others, putting everything I've said up to this point aside, I'm sorry to hear that. That sucks, and you have reason to be sad about it. I also hope you find a new place to gather that fits your needs and desires.

  • whitneyhoffman

    Well, this isn't even my local B&N but one in NYC that was reported… I just found the fact in NYC of all places a book store was closing because it became more about the browsing and relaxing than the purchase was telling.

    Obviously for some people, social gathering is church, or synagog or rotary… I just see fewer and fewer public places we gather without a more pre-selected group interest than the library or bookstore or coffee shop, and I think there's some interesting market opportunities to blend models as we change over to digital books , but I will miss the quiet browsing and discovery factor if they go.

  • http://openid.henshaw.me/jon Jon Henshaw

    By the way, I don't think I've commented that much in five years. You definitely piqued my interest. I look forward to following your blog :)

  • http://lettersfromdan.com/ danrmorris

    That's interesting. I've always thought libraries were an interesting role of government. They're for the public good – but so would a place where you could go and just eat vegetables.

    Anyway, why not try out this idea of selling books at the library? Why not have a “Redbox” style late fee where if you don't bring it back within 20 days after it's due – you've just bought and your credit card will be charged?

    Unfortunately, the “long tail” future of marketing and buying doesn't support the limited shelf space a book store has to offer. In fact my favorite book isn't normally in any bookstore (Unbuilding the World Trade Center).

    I say that because I've watched hundreds more movies through Netflix than Blockbuster never even contemplated carrying. And I've been able to “discover” movies that came out years ago, something you can't do with limited shelf space.

    What I would love to see, however, are communities that combine school libraries, public libraries and some of the revenue generating ideas you've presented – all in one place.

    I predict that used book stores like McKay's in Tennessee and Bookman's in Phoenix will be the future Starbucks / Barnes and Noble solitude centers.

  • whitneyhoffman

    Thanks Jon! I appreciate you stopping by and I love the discussion.

    I've got a 15 yr old and 12 yr old at home, and watching them navigate through school, I see the new and the old constantly crashing against each other- teachers incorporating computers into the classroom, but only using them as substitutes for typewriters, but claiming they are teaching 21st century skills…and it's frustrating. I think the same thing is happening with books- schools on ten year text book buying cycles, seeing the advantage to ebooks instead, but really nervous about transitioning to tools the teachers aren't fully comfortable with, but their students take for granted. There's an evolution taking place, and its picking up pace every year, but just like the industrial revolution, it's displacing a lot of people and making other people resistant to change. I'd like to think I live in the pro-change bunker most of the time, but I also know we have to really integrate the new stuff into the way we humans operate and function best. And sometimes, we're still wired for the savannah, even though we live in very different circumstances- biology is much slower than technology.

  • whitneyhoffman

    Its funny how when the real world has limited shelf space, we deal with it in classic supply and demand fashion. Book writers ache to be on the book shelf, when they might actually do better selling books online, and marketing to more niche audiences. Likewise, getting your book into a library seems like a miracle in some ways, yet when libraries start to purge volumes taking up too much shelf space, what happens to all those volumes and how do we determine their own long tail value? Is it metrics like how many times it was checked out? Do libraries even merchandise their books outside of the children's section? Could libraries do better if they did merchandise their wares?
    I like the Redbox for books idea!

  • whitneyhoffman

    It's interesting- it just seems that if I can keep an Amazon Affiliate Store for the books I recommend every day, why shouldn't the local library have the same? Could they have a kiosk version out front, like the Redbox idea Dan talked about in his comment? (I like the “book horders” joke too- never heard that one before!)