Competition

When I was in high school, I played Squash.  It’s not just a vegetable, but a kind of racket sport most people say “like racquetball, right?” which annoys the crap out of anyone who has seriously played the game.  And I was nationally ranked in my...

Repairing Relationships

Yesterday, I spoke at the Social Media Plus conference, and finally got to meet the great Jason Falls.  In Jason’s presentation, he spoke about how sometimes, a relationship with a customer gets damaged, and there may be no going back.  Sometimes, there’s...

Finding Your Social Media Voice

I started talking to a friend the other day about this idea of “finding your voice”.  To many, it sounds like a fortune cookie, and doesn’t seem to make very much sense at all, and to others, there’s an instant resonance.  So to bridge this...