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Tag Archives: customer service
Fixing Traditional Retail
Over the course of my lifetime, I’ve seen traditional retail transform. In Rochester NY, where I grew up, there were several local department stores, started by local businessmen who became legends in the community. Over time, these stores struggled as … Continue reading
Differentiating Customers
My book on Differentiating Instruction in the classroom came out this week. While this is clearly aimed at teachers trying to reach every kid in their classroom, the concept of tailoring your treatment or requirements of others based on … Continue reading
AT&T’s Microcell Micro Disaster
Please See End of Post for Suggestions on how to fix any connection errors on your AT&T Microcell… Initial Post and Complaint: I am a geek. I am tech savvy. I can set up wireless networks in the house, I … Continue reading