Social Media, Brands and Friendship

It seems like anytime I shop in a store or hear a commercial, a brand or commercial entity of one sort or another asks me to become a fan or a friend on Facebook and to follow them on Twitter.  As someone who tries to help businesses figure out how to use social media...

Thank You, Pottery Barn!

I have been a big fan of Pottery Barn for years. We’ve purchased all sorts of furniture (chairs, son’s headboard), dishes, towels, lighting, shelves, and more from them over the years. The only thing I’ve ever had a problem with has been their Emma...