Tag Archives: customer service

The Cafe versus Mass Market

Chris Brogan had an interesting post up today about “Cafe-shaped conversations” that got me thinking. The big versus the small, the mass versus the individual touch- this is a classic dichotomy we all struggle with in our lives. Are we … Continue reading

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Relationships and Trust Agents

Chris Brogan had a very interesting post on Trust Agents this morning.  It got me thinking about how  people become trustworthy in the internet age, when relationships may be many, but have weaker bonds than say, the friendships you make … Continue reading

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apple fixes 5g problem for rentals!

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