Tag Archives: Jason Falls

Top Books of 2011

It’s getting to that last month of the year, when we all get reflective and start to think about what was the best part of the old year, and what we’re looking forward to in the new one.  As I’m … Continue reading

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Repairing Relationships

Yesterday, I spoke at the Social Media Plus conference, and finally got to meet the great Jason Falls.  In Jason’s presentation, he spoke about how sometimes, a relationship with a customer gets damaged, and there may be no going back.  … Continue reading

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