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Tag Archives: trust
Brand Loyalty, Trust and Politics
My friend, C.C. Chapman, wrote a great blog post today about brand loyalty. He wrote about how companies just giving away free stuff is often not enough to buy loyalty. What these gifts and freebies buy is exposure to people … Continue reading
Do we really want to know the unvarnished truth?
There was an article in the LA Times today about a study underway where patients would get unlimited access to doctor’s notes in their files. While I am normally a big fan of transparency, there are certain relationships where the … Continue reading
Appreciating Connectivity
In the aftermath of Hurricane Irene, we were fortunate that we didn’t ose power or get more than a few drips in our basement. Several hors after the storm, when things turned sunny and beautiful outside, our Comcast connection went … Continue reading
Repairing Relationships
Yesterday, I spoke at the Social Media Plus conference, and finally got to meet the great Jason Falls. In Jason’s presentation, he spoke about how sometimes, a relationship with a customer gets damaged, and there may be no going back. … Continue reading
Why Trust is the Killer App
I’ve been listening to NPR in the morning, following the news about international politics, and these points keep being made over and over: In (international) relationships, trust is important and vital to getting anything done. The kind of reception leaders … Continue reading
